How do I place an order with you?
The best way to place and track your order is online. Just head over to our shop to start the process. If you would prefer to place your order over the telephone or by email, that’s fine too – please call us on +41 (0) 41 725 05 60 or email firstname.lastname@example.org. Visit our shop to read more about the supplements and vitamins we currently offer and decide which Wel-Nutra product is most appropriate for you.
How long does it take for my product to arrive?
Your Wel-Nutra product will be dispatched within three working days of placing your order and delivered within 10 business days. You can track your order using the tracking number sent in your despatch email. Due to the current Covid-19 restrictions, delivery may take a little longer than usual, especially if you are ordering outside of Europe. Please allow an extra 2-5 days for delivery. If you have placed an order with us and it has not arrived within 10 working days, please contact us at email@example.com.
How much does shipping cost?
Your shipping costs will be calculated at checkout. You will be responsible for any additional costs, including customs clearance.
Can I track my order?
Yes, you can track your order using the tracking number sent in your despatch email.
Do you ship internationally?
Yes, our Wel-Nutra products are sent to customers all over the world. Your shipping costs will be calculated at checkout and you will be responsible for any additional costs, including customs clearance.
What happens if my product doesn’t arrive?
If your has not arrived within 10 working days of placing your order, please contact us at firstname.lastname@example.org.
What if I’ve received the wrong product?
If you’ve accidentally ordered or received the wrong product, please contact us at email@example.com and we’ll get the correct product to you as soon as possible.
Can I edit my shipping address?
Yes, you can do this by logging in to your customer account. If your order has shipped to the incorrect address, please contact our team as soon as possible at firstname.lastname@example.org.
How do I return a product?
You have up to 30 days from the date of receipt to return unopened, undamaged and unused products to us. To return an item, email email@example.com including your name, address, order number and reason for return and we will issue a return label to you. Please place this on the original packaging and return the item to us. Once your return is verified and accepted, we’ll refund you the payment. We will not refund your cost of returning a product to us.
How do I cancel my order?
You have up to 24 hours to cancel your order with us. Please email firstname.lastname@example.org with your order number, name and address and reason for cancelling and we will refund you within 30 days.
I’m not happy with my product. What do I do?
We aim to provide the best customer service and products possible. If you are concerned or unhappy with the service or products you have received, please contact us at email@example.com and we will respond as soon as possible.
Who can order your products?
Our Wel-Nutra supplements and vitamins are appropriate for healthy adults aged 18 or over. However, our sodium ascorbate injectable must be administered by a healthcare professional. If you are feeling unwell or experiencing any symptoms that are worrying you, please visit your personal healthcare provider immediately.
I think my vitamin or supplement is making me feel unwell. Can you help?
If you are feeling unwell or experiencing any symptoms that are worrying you, please immediately stop taking your vitamin or supplement and visit your personal healthcare provider immediately.
When will my credit card be charged?
You will be charged as soon as your order has been accepted and processed.
Can I remove my saved payment method?
Yes, simply login to your customer account and make the change there. If you need help with this, contact us at firstname.lastname@example.org.
I’d like to talk to someone to get their advice. Is this possible?
We would love to hear from you. The best way to get our advice is by emailing us with your question at email@example.com and our knowledgeable team will do their best to help.
Do you test on animals?
No. We at Wel-Nutra are committed to being cruelty free: this means we do not test on animals at any stage of product development and only work with third-party suppliers or vendors who share our values.