If you can’t find the answer you need below, please contact us at info@wel-nutra.com or using our contact form.
The best way to place and track your order is online. Just head over to our shop to start the process. If you would prefer to place your order over the telephone or by email, that’s fine too – please call us on +41 (0) 41 725 05 60 or email info@wel-nutra.com. Visit our shop to read more about the supplements and vitamins we currently offer and decide which Wel-Nutra product is most appropriate for you.
Your Wel-Nutra product will be dispatched within three working days of placing your order and delivered within 10 business days. You can track your order using the tracking number sent in your despatch email. Due to the current Covid-19 restrictions, delivery may take a little longer than usual, especially if you are ordering outside of Europe. Please allow an extra 2-5 days for delivery. If you have placed an order with us and it has not arrived within 10 working days, please contact us at info@wel-nutra.com.
Your shipping costs will be calculated at checkout. You will be responsible for any additional costs, including customs clearance.
Yes, you can track your order using the tracking number sent in your despatch email.
Yes, our Wel-Nutra products are sent to customers all over the world. Your shipping costs will be calculated at checkout and you will be responsible for any additional costs, including customs clearance.
If your has not arrived within 10 working days of placing your order, please contact us at info@wel-nutra.com.
If you’ve accidentally ordered or received the wrong product, please contact us at info@wel-nutra.com and we’ll get the correct product to you as soon as possible.
Yes, you can do this by logging in to your customer account. If your order has shipped to the incorrect address, please contact our team as soon as possible at info@wel-nutra.com.
You have up to 30 days from the date of receipt to return unopened, undamaged and unused products to us. To return an item, email info@wel-nutra.com including your name, address, order number and reason for return and we will issue a return label to you. Please place this on the original packaging and return the item to us. Once your return is verified and accepted, we’ll refund you the payment. We will not refund your cost of returning a product to us.
You have up to 24 hours to cancel your order with us. Please email info@wel-nutra.com with your order number, name and address and reason for cancelling and we will refund you within 30 days.
We aim to provide the best customer service and products possible. If you are concerned or unhappy with the service or products you have received, please contact us at info@wel-nutra.com and we will respond as soon as possible.
Our Wel-Nutra supplements and vitamins are appropriate for healthy adults aged 18 or over. However, our sodium ascorbate injectable must be administered by a healthcare professional. If you are feeling unwell or experiencing any symptoms that are worrying you, please visit your personal healthcare provider immediately.
If you are feeling unwell or experiencing any symptoms that are worrying you, please immediately stop taking your vitamin or supplement and visit your personal healthcare provider immediately.
You will be charged as soon as your order has been accepted and processed.
Yes, simply login to your customer account and make the change there. If you need help with this, contact us at info@wel-nutra.com.
We would love to hear from you. The best way to get our advice is by emailing us with your question at info@wel-nutra.com and our knowledgeable team will do their best to help.
No. We at Wel-Nutra are committed to being cruelty free: this means we do not test on animals at any stage of product development and only work with third-party suppliers or vendors who share our values.